Privacy Policy

Last updated: 5 August 2026

This Privacy Policy explains how Gloss Ride Pte Ltd (UEN 202133509G) ("GlossRide", "we", "us") collects, uses, discloses and protects personal data in connection with the GlossRide Driver mobile application and the glossride.com website, in accordance with the Singapore Personal Data Protection Act 2012 ("PDPA").

1. Personal data we collect

• Account information — name, email address, mobile number and password (stored in hashed form).
• Driver verification information — driving licence details, vocational licence details, vehicle information and photographs of documents you upload during driver setup.
• Payment and payout information — transaction amounts, fares, service fees, receipts, and the bank account details you provide for payouts. Card payments are processed by Stripe; we never receive or store full card numbers.
• Location data — precise device location, collected only while you are taking a card payment, because the payment system requires it for secure card acceptance.
• Device and usage information — device model, operating system version and app diagnostics needed to operate and secure the service.
• Support communications — messages you send to our support team.

2. How we use personal data

• To provide the service: creating your account, verifying your driver status, processing card payments, issuing rider receipts and paying out your earnings.
• To keep the service safe: preventing fraud, handling chargebacks and disputes, and enforcing our Terms of Service.
• To comply with our legal and regulatory obligations, including record-keeping and anti-money-laundering requirements.
• To respond to your support requests and send you important service notices.

We do not sell personal data, and we do not use your personal data for third-party advertising.

3. Who we share personal data with

• Stripe — our payment processor for card acceptance (including Tap to Pay on iPhone) and payouts via Stripe Connect. See the Stripe Privacy Policy.
• Apple — when a card is tapped, the card is read securely on-device by Apple's Tap to Pay on iPhone technology.
• Infrastructure providers — cloud hosting and database services used to run the app, and email delivery services used to send receipts.
• Authorities — where required by law, regulation or court order.

4. Retention

We retain personal data only as long as necessary for the purposes above, and to meet legal, accounting and dispute-resolution requirements (transaction records are typically retained for at least 5 years under Singapore law). When data is no longer required, it is deleted or anonymised.

5. Security

Personal data is protected with industry-standard measures, including encryption in transit, access controls and row-level security on our databases. Card data is handled exclusively by Stripe and Apple's secure payment systems.

6. Your rights

Under the PDPA you may request access to or correction of your personal data, or withdraw consent to its use (which may mean we can no longer provide the service to you). You can delete your account at any time from Profile → Account in the app, or via our account deletion page. To exercise any right, contact our Data Protection Officer at sales@glossride.com. We will respond within 30 days.

7. Children

The service is intended for licensed drivers aged 18 and above and is not directed at children.

8. Changes to this policy

We may update this policy from time to time. Material changes will be notified in the app or by email, and the "Last updated" date above will be revised.

9. Contact

Data Protection Officer, Gloss Ride Pte Ltd (UEN 202133509G) · sales@glossride.com