Terms of Service

Last updated: 5 August 2026

These Terms of Service ("Terms") are an agreement between you and Gloss Ride Pte Ltd (UEN 202133509G) ("GlossRide", "we", "us") governing your use of the GlossRide Driver app and related services (the "Service"). By creating an account or using the Service you agree to these Terms and to our Privacy Policy.

1. What the Service is

GlossRide is a payment-collection tool for professional point-to-point transport drivers in Singapore. It lets you accept card payments from riders — including contactless payments using Tap to Pay on iPhone — track your rides and earnings, and withdraw your balance to your bank account. GlossRide is not a ride-hailing marketplace and does not match you with passengers; fares are agreed between you and your rider.

2. Eligibility

• You are at least 18 years old.
• You hold all licences required to provide chauffeured or taxi services in Singapore (including a valid driving licence and PDVL/TDVL where applicable) and remain responsible for complying with LTA and other regulatory requirements.
• You provide accurate information during registration and driver setup, and keep it up to date.
• One account per driver. You are responsible for keeping your login credentials secure.

3. Payments, fees and payouts

• Card payments are processed by Stripe. By using the Service you also agree to the applicable Stripe Connected Account Agreement.
• When a rider pays by card, a service fee (currently 10% of the fare, or a minimum base fee where applicable) is added to the fare and paid by the rider. You receive your full original fare; the service fee is retained by GlossRide and covers card processing.
• Earnings appear in your in-app wallet and become available for withdrawal after a clearance period shown in the app. Withdrawals are made to the Singapore bank account you provide; you are responsible for its accuracy.
• We may place a payment or your balance on hold where reasonably necessary to investigate suspected fraud, a rider dispute or a chargeback. You are responsible for chargebacks and refunds arising from your services, and you authorise us to deduct related amounts from your balance.
• Fees and clearance periods may change; we will give you reasonable advance notice in the app.

4. Acceptable use

• Charge only genuine fares for transport services you actually provided, with the rider's authorisation.
• Do not use the Service for card testing, money movement unrelated to fares, or any unlawful purpose.
• Do not attempt to interfere with, reverse engineer or misuse the Service.

We may suspend or terminate accounts that breach these Terms, present fraud risk, or where required by our payment partners or the law.

5. Your riders

You are solely responsible for the transport services you provide, including fare accuracy, service quality, insurance and regulatory compliance. Receipts are issued to riders on your behalf for payments collected through the Service.

6. Availability and changes

We aim to keep the Service available at all times but do not guarantee uninterrupted operation. We may modify features with reasonable notice where changes materially affect you.

7. Limitation of liability

To the maximum extent permitted by Singapore law: the Service is provided "as is"; we are not liable for indirect, incidental or consequential losses (including loss of income); and our total aggregate liability to you in any 12-month period is limited to the total service fees attributable to your transactions in that period. Nothing in these Terms excludes liability that cannot be excluded by law.

8. Termination

You may stop using the Service and delete your account at any time from Profile → Account in the app (any remaining cleared balance will be paid out to your registered bank account). We may suspend or terminate the Service as described in section 4. Sections that by their nature should survive termination (including sections 3, 7 and 9) survive.

9. General

These Terms are governed by the laws of Singapore, and the courts of Singapore have exclusive jurisdiction. If any provision is found unenforceable, the remainder stays in effect. Our failure to enforce a provision is not a waiver. We may update these Terms; material changes will be notified in the app, and continued use after the effective date constitutes acceptance.

10. Contact

Gloss Ride Pte Ltd (UEN 202133509G) · sales@glossride.com